I don't appreciate Yelp not removing these statements from her. She deliberately stated false information and this has hurt our rating. We tried to contact her many times and she never responded. I have written about my complaint and was told there is nothing that can be done about itĪ Nicole wrote a bad review about my business, which was false and was told nothing can be done.Ĭompared to my other reviews, her description does not make any sense. This is Michael owner of Holistic Spa Therapy Center in Revere, MA This is an utterly ridiculous reason for pulling to great reviews. The excuse I was given for pulling the reviews (see attached) is that these customers do not usually use Yelp. What I received this morning from this disturbed CSR is not exceptional customer service but the type of customer service that has me looking for another option to advertise my business. Yelp needs to get this right: in order to survive in the elevated battleground facing companies, including theirs, world-class customer service needs to be practiced. Unfortunately, I have to give one star when I would give none. Anyone reading this I highly advise you look elsewhere for a reputable company not one that determines what great ads it will and will not show on its website. Yelp has some serious CSR issues if this is how the local business community is treated. I then said I would be pulling our account and wished him a good day. I assured him I was not arguing with him, but he talked over me and never stopped, I asked him to not speak over me since I was talking. When I then told the rep how disappointed I was with Yelp removing those awesome reviews he accused me of arguing with him. ![]() The CSR told me to set up my own website or add the Yelp AD function for a price for our account. I then asked if the CSR knew of some other website where they would not be removed. After hearing for several minutes how their software removed our two stellar reviews from our Yelp page, I explained to the CSR that we are a very new business and need all the positive reviews we can receive, I also asked If I could somehow put them back on the page, and was told no by the CSR. I just spoke to a male rep (CSR - 8:36 am MST, January 2, 2019) about the comments that were removed from our account. Hi sorry but am I missing something? I care for animals and mommy bashing.ok so I am focused.… Read more and 28 others voted for this reviewĬomment from Katia S. If I were working with clients, I definitely would have handled this correspondence differently. Then I get this text from the lady, same day, at around 5pm. She was upfront about her timing in the morning and we agreed on a pick up window between 7am-10am.īesides that, she had to judge me as a mom and tells me to "buck it up." Wow, what if my daughter had a medical condition that she didn't know about? I always try to give everyone the benefit of the doubt because you never know what they are going through behind closed doors. This isn't going to work and hung up.īack in California, we had an amazing dog walker who took our dog to the beach. She said- clearly you are an unhappy person. I told her I thought she was supposed to come over at 7am. 7:20am I call her and she said she's walking out the door. We rescheduled for Sunday 7am the next morning and told I plan on our meeting between 7a-7:30am. 5 min later, not sure why she's not using google maps but baby is getting fussy so I ask to reschedule since I only allotted a certain amount of time for our meeting. Told her I just moved here a few weeks ago and that I just use google Maps. Long and short- The lady is a dog walker and I reached out for a meet and greet to take my dog to the beach.įirst meet and greet- she calls me 15 min past our appt time asking for directions. We have nest in the living room and she was on speaker. (I have video and text proof) of our correspondence. My little business is Katia's Dog Gone Walking here in Seattle here is the C & P Thank you my email is want to post but the mom shaming just bothers me so much. ![]() honestly she was never a client we never even met.Her friend who backed her up was removed but it needed to be her!! Please help me. I have a bad review that is non related to my business and its a long rant I asked yelp to remove it as if you read it.
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